911 Communications Specialist

Answer the Call. Be a Part of Our Team.

The Greenwood Village Police Department focuses on providing our community with exceptional services by recruiting, hiring, and training high-quality individuals who bring a variety of life experiences, perspectives, and skills to the job.

As a 911 communications specialist, you will be trained as both an emergency call-taker and a police dispatcher. Greenwood Village 911 Communications Specialists are knowledgeable, creative, and empathetic.  They are skilled critical thinkers and multi-taskers who provide the highest level of customer service.

The 911 Communications Center is led by 911 Communications Manager Michael Stewart, who began his career in emergency dispatch in 2006. The Center is staffed by two working supervisors and twelve 911 communications specialists.

Two people working in front of multiple computer screens taking calls

Benefits

This full-time position carries an excellent benefits package that includes full coverage for medical, dental and vision. These benefits are active on the first day of employment with the City. Our benefits package also includes excellent retirement, longevity pay, and tuition reimbursement.

911 communications specialists work four 10-hour shifts per week on a set schedule. This position requires employees to work nights, weekends, and holidays as scheduled. To compensate for working shifts that include holidays, the City provides 11 annual floating holidays, paid vacations, and sick leave as part of a comprehensive benefits package. 

Job Requirements

Applicants must be at least 18 years old and authorized to work in the United States. Applicants must hold a high school diploma or equivalent.

The following items will disqualify the applicant (verified by polygraph):

  • Marijuana use in the 12 months prior to application
  • Illegal drug use in the past 7 years
  • CBD use on a case-by-case basis
  • Felony convictions
  • Misdemeanor convictions within 3 years (5 years for DUI)

Hiring Process

For more information on the full hiring process, please contact a police recruiter.   

Check out our available openings and apply online.


Training

Newly hired 911 communications specialists will be paired with an experienced employee and receive paid on-the-job training in our 911 Communications Center.  911 communications specialists are trained as both call-takers and emergency dispatchers.  The process can take several months, depending on the skills and experience the new employee bring.  After successfully completing the initial training, regular training is provided to maintain and improve these skills.  This training varies from web-based, self-paced modules to live scenario training with improvisation professionals.


Ready to be a part of the team? 

Contact a police recruiter today or call 303-486-8223.

The City of Greenwood Village is dedicated to the principles of the Equal Employment Opportunity Act and prohibits unlawful discrimination against applicants based on race, color, religion, sex, national origin, age over 40, physical or mental disability, veteran status, genetic information, sexual orientation or gender identity.